Frequently Asked Questions

Archive 2025-2026

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Additional Resources

Insurance ID Card

Account Information

Benefits

International Students

Why am I required to purchase the SHIP plan?

Benefit Information

Enroll/Cost

Am I Eligible to Enroll in the Student Health Insurance Plan?

Online Enrollment

International Students (excluding Exchange and IELI)

International Exchange Students

IELI Students

Domestic and GA/RA/TA Students

International PhD and Domestic PhD Students

OPT Students

Students with a Qualifying Life Event

Continuation Insurance

Opt-Out/Waiver

If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. If you would like to waive, select your classification below and click the link to bring you to the corresponding waiver system to do so.

International Students (excluding IELI and International Exchange Students)

International Exchange Students

IELI Students

Domestic PhD Students

Claims

Regulatory Notices

Dental Benefit

UnitedHealthcare Dental Benefit

Included in your Student Health Insurance Plan

Contact

Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034

Benefits/Claims

UnitedHealthcare Insurance Company
PO Box 809025
Dallas, TX  75380-9025
1 (800) 767-0700
UHC Customer Service

Academic Vision Care (AVC)

1 (888) 974-3020
Monday - Friday 6 AM – 7 PM PST

Telehealth Solution

AcademicLiveCare

24/7 In The Moment Counseling

Academic Student Assistance Program (ASAP)

988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
988
Dial 988 from any phone to be immediately connected